How we work

From the first call to the flight home

No mystery. This is the whole process, including how long each part takes and how we charge.

Four moments

01

The conversation

Thirty minutes by phone or video. How you travel matters more to us than where you think you want to go: how much moving you can take, what frustrates you, what you remember from your best trip. Out of that comes a first route idea with an approximate budget: if you say Europe and you're open, we might propose Greece plus two more destinations and a range.

Takes: 30 minutes. No charge, no commitment.

02

The proposal

If the route idea convinces you, the design fee is charged and the real work starts: hotels named, room types specified, and a reason behind every night. From there we adjust with you, swapping destinations or moving the budget up or down, until the route is right.

Takes: 5 to 10 business days from payment of the fee.

03

The booking

We book, confirm and hand you everything in a single document that opens without a signal: flights, hotels, transfers, local contacts, and what to do if something fails.

Takes: 3 to 7 business days, depending on availability.

04

The trip

A direct contact, in your time zone, while you're away. Not a switchboard or a generic inbox. If something falls through, we fix it and tell you once it's fixed.

Takes: as long as the trip, plus the days after you land.

Questions we always get

What do you charge?
We charge a design fee quoted per trip and stated in full before we start. It depends on how many are travelling, how many destinations the route covers and how complex the operation is. The first call is free, and so is the route idea with an approximate budget that comes out of it. The fee is charged when you accept that idea, before we begin detailing the itinerary. We don't build a full itinerary without having charged for it: that is the work, not the bait.
Why don't I just do it myself with a search engine?
You can, and for a weekend you probably should. The difference shows up on trips longer than a week with several destinations: there the real cost isn't the hotel rate, it's the day you lose to a badly timed connection, or the room facing the car park that looked the same in the photos.
How far ahead should we start?
For an individual trip, three to six months. For groups or high season, a year. It can be done in less time, but less remains available.
What happens if I have to cancel?
Every hotel, airline and operator sets its own policy. Before confirming anything we give you, in writing, the deadlines and penalties for every component of your trip, so you know exactly how long each piece stays flexible. The design fee is non-refundable once paid, because it is what triggers the work. We always recommend travel insurance: it's the only way to cover what a commercial policy won't.
Do you work on destinations inside Mexico?
Yes. In fact it's where we have the most control over the outcome, because we know the suppliers in person.

Now you know how it works

What's missing is your part: where, when and with whom.

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